Effective Date: August 26, 2026
This policy applies to Car Lift Supply orders delivered within the 48 contiguous United States. Return requirements vary by brand and product type.
Contact us immediately if you need to cancel an order.
Orders canceled within 24 hours receive a full refund, provided they have not been processed or released.
After 24 hours, cancellations are subject to approval and may incur a 3% processing fee.
Charges already incurred from a manufacturer, warehouse, or freight carrier will also be deducted.
Orders cannot be canceled after shipment. The applicable return terms will apply.
Custom, special-order, and made-to-order products cannot be canceled after processing or production begins.
If an order requires a freight quote after checkout and you decline the quote before the order is released, the order will be canceled and fully refunded.
All returns require authorization from Car Lift Supply. Returns sent without authorization will be refused.
Unless different terms are listed below, eligible products may be returned within 30 days of delivery. Products must be new, unused, unassembled, uninstalled, complete, and in their original packaging.
KATOOL: Returns must be requested within 30 days of purchase. Approved non-warranty returns are subject to a 20% restocking fee and round-trip freight. Special-order, custom, used, or installed products are not returnable.
AMGO: Returns must be requested within 30 days of the invoice date. Approved non-defective returns are subject to a 25% restocking fee and return freight. Original packaging, manuals, and accessories are required.
Triumph / National Auto Tools: Equipment sales are final once shipped, and parts are non-refundable. If a shipped order is refused for a reason other than severe freight damage or a shipping error, a 30% restocking fee and freight in both directions will be deducted from the refund.
Atlas Automotive Equipment: Contact us within 30 days of delivery. Non-defective returns require distributor approval and, if approved, are subject to a 35% restocking fee and return freight.
Daytona Automotive Equipment: Regularly stocked equipment may be returned within 10 days of purchase with a 30% restocking fee. Regularly stocked parts may be returned within 30 days. Original and return freight are non-refundable. Special-order, custom-manufactured, and electrical products are not returnable.
The brand-specific terms above take priority when they differ from the general return requirements.
Email support@carliftsupply.com with:
Your order number;
Product name and model;
Reason for the return; and
Photos of the product and packaging.
If the return is approved, we will provide the return address and shipping instructions. Products may need to be returned directly to the manufacturer or distribution warehouse.
For an approved customer-choice return:
The customer pays the return shipping or freight;
Original shipping charges are non-refundable;
For products sold with Free Shipping, the actual outbound shipping cost may be deducted from the refund; and
The applicable brand restocking fee is deducted from the refund.
We do not add an additional Car Lift Supply restocking fee on top of the manufacturer's fee.
If we shipped the wrong product, we will correct the order at no additional shipping or restocking cost to you.
Non-returnable products include:
Installed, assembled, powered-on, used, modified, or customer-damaged equipment;
Incomplete products or products without their original packaging;
Custom, configured, special-order, or made-to-order products after processing begins;
Clearance or final-sale products; and
Products listed as non-returnable in the brand-specific terms above.
Inspect your shipment before signing the delivery receipt. Visible damage, concealed damage, missing parts, and incorrect items must be reported within 24 hours of delivery.
Email support@carliftsupply.com with your order number, photos, and a copy of the signed delivery receipt or Bill of Lading. Keep all packaging and do not install or use the product while the claim is reviewed.
Depending on the issue, the resolution may include replacement parts, a replacement product, a discount, or a refund. Shipping damage is handled as a freight claim and is not treated as a standard return.
Manufacturing defects are handled under the manufacturer's warranty. Car Lift Supply will help coordinate troubleshooting, parts, repair, or replacement. A defect does not automatically qualify the entire product for a refund. Warranty coverage generally excludes labor, installation, removal, downtime, and damage caused by improper installation or use.
Approved refunds are issued after the returned product has been received and inspected. Refunds are sent to the original payment method within 10 business days after approval. Your bank or card issuer may need additional time to post the credit.
Applicable restocking fees, outbound shipping, return shipping, missing parts, or return damage will be deducted from the refund.
Refusing delivery does not automatically cancel an order. A shipment refused for reasons other than severe damage or a shipping error may be subject to outbound freight, return freight, storage charges, and the applicable brand restocking fee.
Car Lift Supply
Operated by Deluxe Ventures LLC
Email: support@carliftsupply.com
Phone: +1 (877) 600-5527
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time
We may update this Return & Refund Policy from time to time to reflect legal, operational, or platform compliance changes. Updates will be posted here with a new effective date.
By purchasing from Car Lift Supply, you agree to this Return & Refund Policy.
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